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NetApp Knowledge Base

SCV backup fails to discover resources with "Incorrect credentials" error

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103
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Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

SnapCenter Plug-in for VMware vSphere (SCV)

Issue

  • SCV backup job fails with error in wfe_<JOB_ID>.log

DEBUG itsbkr01 --- [      Thread-23] c.n.w.r.u.RestClientUtil                 : Connecting to scv url: https://localhost:8144/scbr/smcoreplugin/discoverResources
ERROR itsbkr01 --- [      Thread-23] c.n.w.r.SCVBackupServiceImpl             : Unable to discover resources on SCV: Unable to get storage details for datastore <DATASTORE> with managed object reference <DATASTORE>. Storage system(s) may need to be added, also ensure that the associated host is in a connected state.

  • Job-<JOB_ID>.log shows that Unauthorized error is returned by storage system

[DBG] Connecting to <STORAGE_SYSTEM> via HTTPS
[ERR] Incorrect credentials for <STORAGE_SYSTEM>.   at NetApp.DataProtection.Storage.CommandAPI.ConnectNcController.ConnectHTTP(IController filer, DataProtectionCredential credentials)
   at NetApp.DataProtection.Storage.CommandAPI.ConnectNcController.Connect(String name)
[ERR] Failed to run a command NetApp.DataProtection.Storage.CommandAPI.ConnectNcController, Exception:Incorrect credentials for <STORAGE_SYSTEM>.
 Incorrect credentials for <STORAGE_SYSTEM>.
[DBG] GetResource exception in initializor : Incorrect credentials for <STORAGE_SYSTEM>.. Incorrect credentials for <STORAGE_SYSTEM>.. The remote server returned an error: (401) Unauthorized.
[INF] End InitializeONTAP
[DBG] InitializeONTAP() throw exception: Failed to connect to storage system. Please check the connectivity between host and storage system. 
[DBG] InitializeONTAP() ex.InnerException: Incorrect credentials for <STORAGE_SYSTEM>.. The remote server returned an error: (401) Unauthorized.

  • Error messages related to the account lock are detected in /etc/log/mlog/audit.log of the storage system

Error: Account currently locked. Contact the storage administrator to unlock it.
Authentication failed.
Error: POST /servlets/netapp.servlets.admin.XMLrequest_filer HTTP/1.1 401 Unauthorized

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