SCV/NDB fails to restore VM due to Server Error

Last updated
Save as PDF
Share
1. Share
2. Tweet
3. Share

Views:: 220

Visibility:: Public

Votes:: 0

Category:: snapcenter

Specialty:: snapx

Last Updated:

Applies to

NetApp Data Broker (NDB)
SnapCenter Plug-in for VMware vSphere (SCV)

Issue

SCV/NDB fails to restore virtual machine (VM) due to Server Error.
Job Details shows "Exception while calling restore on SCV: Error occured while calling SCV: Server Error".

"Exception while calling restore on SCV: Error occured while calling SCV: Server Error" can be seen in the wfe_<JOB_ID>.log.

DEBUG <HostName> --- [pool-3-thread-1] c.n.w.r.u.RestClientUtil : Connecting to scv url: https://localhost:8144/scbr/smcoreplugin/restore ERROR <HostName> --- [pool-3-thread-1] c.n.w.r.SCSClientImpl : Error occured while calling SCV: Server Error ERROR <HostName> --- [pool-3-thread-1] c.n.w.r.SCVRestoreTasksServiceImpl : Exception while calling restore on SCV: Error occured while calling SCV: Server Error

The vmcontrol_jetty_server.log shows java.lang.NullPointerException is detected in /scbr/smcoreplugin/restore.

WARN SCV org.eclipse.jetty.server.HttpChannel /scbr/smcoreplugin/restore org.springframework.web.util.NestedServletException: Request processing failed; nested exception is java.lang.NullPointerException at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:982) at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:872) at javax.servlet.http.HttpServlet.service(HttpServlet.java:707) at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:846) at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:865) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:542) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:146) at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132) at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:257) at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1700) at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1345) at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:480) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1667) at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1247) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132) at org.eclipse.jetty.server.Server.handle(Server.java:505) at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:370) at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:267) at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:305) at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103) at org.eclipse.jetty.io.ssl.SslConnection$DecryptedEndPoint.onFillable(SslConnection.java:427) at org.eclipse.jetty.io.ssl.SslConnection.onFillable(SslConnection.java:321) at org.eclipse.jetty.io.ssl.SslConnection$2.succeeded(SslConnection.java:159) at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103) at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:117) at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333) at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310) at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168) at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:126) at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:366) at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:698) at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:804) at java.lang.Thread.run(Thread.java:748) Caused by: java.lang.NullPointerException at com.netapp.aegis.vsphere.VsphereSnapshotService.revertSnapshot(VsphereSnapshotService.java:186) at com.netapp.aegis.restore.AbstractRestoreStrategy.restoreVirtualMachine(AbstractRestoreStrategy.java:733) at com.netapp.aegis.restore.RestoreManager.restoreWorkflow(RestoreManager.java:1125) at com.netapp.aegis.sms.provider.RestoreWorkflowManager.restore(RestoreWorkflowManager.java:92) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:205) at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:133) at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:97) at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:827) at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:738) at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:85) at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:967) at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:901) at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:970) ... 38 more