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SCV Guest File Restore operation failing with error "Exception happened while attaching disk to vm"

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snapcenter
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dp
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Applies to

  • SnapCenter Server 4.x
  • SnapCenter Plug-in for VMware vSphere 4.x

Issue

Guest File Restore operation failing.

SnapCenter and vCenter Monitor showing the that disk has been mounted.

Error Message: "Exception happened while attaching disk to vm"

AEGIS LOG FILE

com.netapp.aegis.sfr.SFRManager [JobId:xxx] Guest mount path returned by attach disk was null
com.netapp.aegis.sfr.SFRManager [JobId:xxx] Exception happened while attaching disk to vm. Exception message: Failed to online new drive on guest, error during onlining Could not find drive with serial number 6000xxxxxxxxxxxxxxxxxxxxxxx
com.netapp.aegis.sfr.SFRManager Set session online complete
com.netapp.aegis.sfr.SFRManager [JobId:xxx] Attach disk failed , ending sfr session

SCW LOG FILE

Verbose SAL PID=[6104] TID=[5356] Creating Mounted Resource 17263278
Verbose SAL PID=[6104] TID=[5356] Creating Mounted Resource for Volume parent xxxxxxxxxx clone volume yyyyyyyyyy
Verbose SAL PID=[6104] TID=[5356] --NFSMountStrategy::MountResource
Verbose SAL PID=[6104] TID=[5356] Mounted Resource parent volume xxxxxxxxxx clone volume yyyyyyyyyy
Verbose SAL PID=[6104] TID=[5356] ++NFSMountStrategy::RollbackCloneForFailedMount
Verbose SAL PID=[6104] TID=[5356] --NFSMountStrategy::RollbackCloneForFailedMount

SnapCenter Monitor view:

1082004-1.png

Windows added the disk with status "Offline"

Disk Management view:

1082004-2.png

After 20 seconds disk has been removed.

SCV Job Monitor view:

1082004-3.png

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