SCSQL backup works but verify fails since GetHypervisorHost fails to load hypervisor info
Applies to
- SnapCenter Server
- SnapCenter Plug-in for Microsoft SQL Server(SCSQL)
- NetApp SnapCenter Plug-In for VMware vSphere(SCV)
- Virtual Machine using raw device mapping (RDM) LUN
Issue
- SCSQL backup works well but verify fails.
- SMCore JOB log includes the error, "
ErrorCode (-1), ErrorMessage (GetCloneHostInfoActivity failed Found Virtual Machine Disks (VMDKs), but failed to resolve the storage footprint since no vSphere host is configured with SnapCenter.)". - SnapManagerWeb JOB log includes the following error.
Example:
2021-0X-XXT10:00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] VMwareProvider:BeginInvoke gethostInfo 2021-0X-XXT10:00:00.0000000+09:00 INFO SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] GetHypervisorHost - HostId: 5 2021-0X-XXT10:00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] GetHypervisorHost - Exit 2021-0X-XXT10:00:00.0000000+09:00 ERROR SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] ErrorCode (111), ErrorMessage (Found Virtual Machine Disks (VMDKs), but failed to resolve the storage footprint since no vSphere host is configured with SnapCenter.) 2021-0X-XXT10:00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] VMwareProvider:EndInvoke gethostInfo
- '
Refresh' for SCSQL host on SnapCenter GUI does not help. - JOB log for '
Refresh' includes the following error.
Example:
2021-0X-XXT12:00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] Start GetVscHostInfoAndUpdateParent 2021-0X-XXT12:00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] START VSC Invoking from GetVscHostInfoAndUpdateParent 2021-0X-XXT12:00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] virtualization plugin urlhttps://<SCV>:8144/scbr/smcoreplugin/gethostInfo ... 2021-0X-XXT00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] Response <?xml version="1.0" encoding="UTF-8" standalone="yes"?><SmGetHostInfoResponse><Result> <_message>Authorization failed, invalid credentials</_message> <_errorCode>128</_errorCode></Result><TotalCount>0</TotalCount><DisplayCount>0</DisplayCount></SmGetHostInfoResponse> 2021-0X-XXT00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] END VSC Invoking from GetVscHostInfoAndUpdateParent 2021-0X-XXT00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] End GetVscHostInfoAndUpdateParent End