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SCSQL backup works but verify fails since GetHypervisorHost fails to load hypervisor info

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snapcenter
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snapx
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Applies to

  • SnapCenter Server
  • SnapCenter Plug-in for Microsoft SQL Server(SCSQL)
  • NetApp SnapCenter Plug-In for VMware vSphere(SCV)
  • Virtual Machine using raw device mapping (RDM) LUN

Issue

  • SCSQL backup works well but verify fails.
  • SMCore JOB log includes the error, "ErrorCode (-1), ErrorMessage (GetCloneHostInfoActivity failed Found Virtual Machine Disks (VMDKs), but failed to resolve the storage footprint since no vSphere host is configured with SnapCenter.)".
  • SnapManagerWeb JOB log includes the following error.

Example:

2021-0X-XXT10:00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] VMwareProvider:BeginInvoke gethostInfo
2021-0X-XXT10:00:00.0000000+09:00 INFO  SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] GetHypervisorHost - HostId: 5
2021-0X-XXT10:00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] GetHypervisorHost - Exit
2021-0X-XXT10:00:00.0000000+09:00 ERROR SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] ErrorCode (111), 
ErrorMessage (Found Virtual Machine Disks (VMDKs), 
but failed to resolve the storage footprint since no vSphere host is configured with SnapCenter.)
2021-0X-XXT10:00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] VMwareProvider:EndInvoke gethostInfo
  • 'Refresh' for SCSQL host on SnapCenter GUI does not help.
  • JOB log for 'Refresh' includes the following error.

Example:

2021-0X-XXT12:00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] Start GetVscHostInfoAndUpdateParent
2021-0X-XXT12:00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] START VSC Invoking from GetVscHostInfoAndUpdateParent
2021-0X-XXT12:00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] virtualization plugin urlhttps://<SCV>:8144/scbr/smcoreplugin/gethostInfo
...
2021-0X-XXT00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] Response
<?xml version="1.0" encoding="UTF-8" standalone="yes"?><SmGetHostInfoResponse><Result>
<_message>Authorization failed, invalid credentials</_message>
<_errorCode>128</_errorCode></Result><TotalCount>0</TotalCount><DisplayCount>0</DisplayCount></SmGetHostInfoResponse>
2021-0X-XXT00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] END VSC Invoking from GetVscHostInfoAndUpdateParent
2021-0X-XXT00:00.0000000+09:00 DEBUG SnapManagerWeb_XXXX PID=[XXXX] TID=[XX] End GetVscHostInfoAndUpdateParent End

 

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