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SCSQL - databases are not available for backup due to insufficient access rights error

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Applies to

SnapCenter Plugin for SQL (SCSQL)

Issue

  • SCSQL database resources are unavailable for backup and shows the message "Not available for backup. DB is not on NetApp Storage, auto-close is enabled or in recovery mode" in the Selectable field. None of the possible causes listed in the Selectable field are valid (i.e. the database is on NetApp storage, does not have auto-close enabled, and is online).
  • The disk(s) housing the database files are being enumerated in SnapCenter for the SQL Server host and the SnapCenter Run As account for the instance has 'sysadmin' privileges in SQL Server.
  • Discovery jobs for the SQL resources show a possible permissions error when retrieving the database properties in the SmSql log (default path on the SQL Server: C:\Program Files\NetApp\SnapCenter\SnapCenter Plug-in for Microsoft SQL Server\log\) for the Job ID:  

2020-05-12T15:03:36.4034711-04:00 DEBUG SmSql_1102 PID=[9568] TID=[4] Fetching Database [WideWorldImporters] properties...
2020-05-12T15:03:36.4194821-04:00 DEBUG SmSql_1102 PID=[9568] TID=[4] FillAGDetails
2020-05-12T15:03:36.4354940-04:00 DEBUG SmSql_1102 PID=[9568] TID=[4] Database Type: User
2020-05-12T15:03:36.4505045-04:00 DEBUG SmSql_1102 PID=[9568] TID=[4] Getting File groups
2020-05-12T15:03:36.4705188-04:00 DEBUG SmSql_1102 PID=[9568] TID=[4] Getting Log Files
2020-05-12T15:03:36.4935355-04:00 ERROR SmSql_1102 PID=[9568] TID=[4] Property Size is not available for Database '[USER_DB]'. This property may not exist for this object, or may not be retrievable due to insufficient access rights. 
2020-05-12T15:03:36.5095466-04:00 ERROR SmSql_1102 PID=[9568] TID=[4] Failed to get the details of database WideWorldImporters
2020-05-12T15:03:36.5245575-04:00 ERROR SmSql_1102 PID=[9568] TID=[4] ErrorCode (-1), ErrorMessage (Property Size is not available for Database '[WideWorldImporters]'. This property may not exist for this object, or may not be retrievable due to insufficient access rights. )

 

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