Resolution Guide for the Mount-SdSnapshot failed issue in SMBR
Applies to
- Single Mailbox Recovery (SMBR)
- SnapCenter Server (SC)
Description
How to resolve common issues caused by the SMBR error Mount-SdSnapshot failed
Cause |
Solution |
| Misconfigured or no iSCSI/FC connection between the SMBR server and the SVM | Establish an iSCSI/FC connection |
| SC FQDN URL is not set in the SMBR server host registry | Add a new string value called SMS Target URL to the SMBR host registry |
| Port 443 not open bidirectionally on SC and/or SMBR server hosts | Open port 443 on the relevant host(s) |
| The aggregate where the volume/snapshot is stored is not in the aggregate list of the Storage Virtual Machine (SVM) | Assign the aggregate to the correct SVM |
| Failing to mount snapshot from RDM disk | Replace the SnapshotManager.exe, contact NetApp Technical Support |
| Exchange server with SnapCenter Plug-in for Microsoft Exchange Server (SCE) is missing correct SnapDrive (SDW) Powershell Module |
Uninstall SCE/SDW and install SCE and SnapCenter Plug-in for Microsoft Windows Server (SCW) on the Exchange server host |