Skip to main content
NetApp Knowledgebase

Installation or Upgrade of the SnapCenter Plug-in for Unix with SAP HANA fails to run the installer

Views:
50
Visibility:
Public
Votes:
0
Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

  • SnapCenter Plug-in for SAP HANA (SCHANA)

Issue

The installer does not start properly, and despite the following message, the logs directory was not created, and neither was the log:

Installation of the package "snapcenter_linux_host_plugin.bin" failed on the host "<HOSTNAME.DOMAIN>" with ErrorCode:208, error: Verifying JVM.. Installation logs have been placed under the directory "/var/opt/snapcenter/logs/" on the host.

When trying the installation manually, i.e.

  1. moving the Linux installation file to the Linux host using using WinSCP,
  2. setting export LAX_DEBUG=true and
  3. running the installation file with the same parameters without the silent option,

the following error can be found in the temporarily extracted installation directory:

[root@HOSTNAME] /tmp/install.dir.70165 # cat temp.lax
lax.user.dir=/tmp/install.dir.70165
lax.resource.dir=Linux
lax.class.path=/tmp/install.dir.70165/InstallerData:/tmp/install.dir.70165/InstallerData/installer.zip
lax.main.class=com.zerog.ia.installer.Main
lax.main.method=main
lax.nl.message.vm.not.loaded=The installer either could not find a Java VM, or the Java VM on this system is too old. The installer requires Java 1.1.5 or later. It can be downloaded from http://java.sun.com/products/jdk/1.1/jre/

 

CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support