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Failed to access guest system using specified credentials, when trying to restore a file in a VM from the SnapCenter vSphere Plugin 4.0

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Applies to

  • SnapCenter Plug-in for VMware (SCV) 4.0-4.1.1
  • NetApp Data Broker (NDB)
  • SnapCenter Plug-in for VMware (SCV) 4.3 and higher

Issue

Error messages trying to run Guest File Restore:

Failed to access guest system using specified credentials.
Please verify VMWare tools is installed/running on the system and account used has domain administrator privileges.
Error is ApiException Failed to start process in guest system SystemError vix error codes = (3004, 0).

Seen in  vmcontrol_jetty_server.log:

com.netapp.nvpf.api.model.ApiException: Failed to access guest system using specified credentials.
Verify if VMWare tools is installed or running on the system and the account is built-in administrator account. Error is ApiException  Failed to start process in guest system InvalidGuestLogin

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