Skip to main content
NetApp Response to Russia-Ukraine Cyber Threat
In response to the recent rise in cyber threat due to the Russian-Ukraine crisis, NetApp is actively monitoring the global security intelligence and updating our cybersecurity measures. We follow U.S. Federal Government guidance and remain on high alert. Customers are encouraged to monitor the Cybersecurity and Infrastructure Security (CISA) website for new information as it develops and remain on high alert.

NetApp KCS Award

NetApp Knowledge Base

Backup of shared cluster disk fails as SnapCenter cannot enumerate the disk

Views:
73
Visibility:
Public
Votes:
0
Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

  • SnapCenter Server (SC) 4.5
  • SnapCenter Plug-in for Microsoft Windows Server (SCW) 4.5
  • Windows Failover Cluster Instance (FCI)
  • Cluster Shared Volume (CSV)

Issue

  • Backup of a CSV fails with the error seen in <installation_path>\Program Files\NetApp\SnapCenter\SMCore\log\SMCore_<id>.log:

ERROR SMCore_7183 PID=[11272] TID=[14] Activity (Discovering File-System) of Workflow (SnapMgrCoreService.SmJobActivity), Failed with error: Failed to enumerate the disks.

  • Error in <installation_path>\NetApp\SnapCenter\SnapCenter Plug-in for Microsoft Windows\job_logs\SCW_<id>.log:

    Verbose SDW PID=[17060] TID=[1248] Failed to get volume mount point for path '<Drive_letter>', error = '2'
    Verbose SDW PID=[17060] TID=[1248] GetHostFileSystem: accessPath '<Drive_letter>' is not found in fileSystemList
    Error SDW PID=[17060] TID=[1248] Failed to enumerate the disks.   at SnapDrive.Nsf.Core.ResourceGraphHelper.GetResourceStorageObjectGraphsFromMounts(List`1 mounts)/
  • Disk is seen in the SC UI
  • Using a disk witness for cluster quorum in the FCI

 

Scan to view the article on your device
CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support