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"Failed to get backup information" when cloning a Windows LUN to a different host using SnapCenter

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Category:
snapcenter
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snapx
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Applies to

  • SnapCenter plugin for Windows 4.2.1
  • Windows with LUNs mounted from a ONTAP storage system
  • ONTAP 9
  • SnapManager Web job log 
    2019-11-22T08:51:08.4389391+01:00 DEBUG SnapManagerWeb_12505 PID=[4348] TID=[76] Failed to query backup info
    2019-11-22T08:51:08.4389391+01:00 ERROR SnapManagerWeb_12505 PID=[4348] TID=[76] Failed to create clone request. System.Exception: Failed to get backup information 
       en SnapManager.SMSDAL.BackupDAL.GetBackupInfo(SmGetBackupDetailsRequest request)
       en SnapManager.SMSDAL.CloneHelper.GetBackupInfo(SmBackupInfo backupInfo, SmCreateCloneRequest inputRequest, SmCloneConfiguration cloneConfiguration)
       en SnapManager.SMSDAL.CloneHelper.CreateCloneRequestsForHosts(SmCreateCloneRequest inputRequest)

     

Issue

Cloning a Windows LUN from a backup to a different host fails using SnapCenter GUI fails with error "Failed to get backup information".

 

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