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METROCLUSTER HEAL_AGGR FAILED - AutoSupport Message

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metrocluster
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Applies to

  • MetroCluster
  • ONTAP 9
  • Heal Aggregates failed
  • callhome.mcc.heal_aggr.failed:alert
    

Event Summary

This message occurs when metrocluster heal aggregates operation has failed. The failure could be partial or complete.

Validate

Event Log

event log show -event *heal*

Command Line:

Run the following command on the cluster that attempted to perform the healing operation.

metrocluster operation show

      Operation: heal-aggregates
          State: failed
         Errors: Failed to validate the node and cluster components before the heal-aggregates operation.
                ClusterA::ClusterA-01 (non-overridable veto): Remote site storage is not accessible. Verify connectivity to the remote site -- make sure that Storage and RDMA Interconnect links are up.
           Node: ClusterA-02
     Start Time: mm/dd/yyyy hh:mm:ss
       End Time: mm/dd/yyyy hh:mm:ss
         Job ID: 26153
 Operation UUID: 00de12c1-ee15-11eb-a80f-00a0985bd745
   Command Line: metrocluster heal -phase aggregates
Additional Info: -

Resolution

  • Review the output of metrocluster operation show and follow the correction actions mentioned in the error section before trying the heal command again.
  • If the instructions provided by the command do not resolve the issue, contact NetApp Technical Support.

Additional Information

Note: The metrocluster operation show output will only report on the last metrocluster operation. If a subsequent metrocluster operation has run since the aggregate healing failure the output will not be relevant to the failure.

To get further details on a previous metrocluster operation:

  1. Run the metrocluster operation history show command to see all previous metrocluster operations:

metrocluster operation history show -fields operation,start-time,state,operation-uuid

  1. From the output, identify the operation-uuid of the failed or partially failed operation:

ClusterA::> metrocluster operation history show -fields operation,start-time,state,operation-uuid
operation-uuid                       operation           start-time         state
------------------------------------ ------------------- ------------------ ----------
b6fe95a4-dc12-11ec-881e-00a0985bd305 switchover-simulate mm/dd/yyyy hh:mm:ss successful
bffaf8b3-b9a4-11ec-881e-00a0985bd305 switchover-simulate mm/dd/yyyy hh:mm:ss successful
00de12c1-ee15-11eb-a80f-00a0985bd745 heal-aggregates     mm/dd/yyyy hh:mm:ss failed

  1. Run the metrocluster operation history show command with the identified operation uuid:

metrocluster operation history show -operation-uuid <operation-uuid>

ClusterA::> metrocluster operation history show -operation-uuid 00de12c1-ee15-11eb-a80f-00a0985bd745
      Operation: heal-aggregates
          State: failed
         Errors: Failed to validate the node and cluster components before the heal-aggregates operation.
                ClusterA::ClusterA-01 (non-overridable veto): Remote site storage is not accessible. Verify connectivity to the remote site -- make sure that Storage and RDMA Interconnect links are up.
           Node: ClusterA-02
     Start Time: mm/dd/yyyy hh:mm:ss
       End Time: mm/dd/yyyy hh:mm:ss
         Job ID: 26153
 Operation UUID: 00de12c1-ee15-11eb-a80f-00a0985bd745
   Command Line: metrocluster heal -phase aggregates
Additional Info: -

 

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