Skip to main content
NetApp Knowledge Base

METROCLUSTER HEAL_ROOT FAILED - AutoSupport message

Views:
422
Visibility:
Public
Votes:
0
Category:
metrocluster
Specialty:
metrocluster
Last Updated:

Applies to

  • MetroCluster
  • ONTAP 9
  • Heal root aggregates failed
  • callhome.mcc.heal_root.failed:alert

Event Summary

This message occurs when metrocluster heal root-aggregates operation has failed. The failure could be partial or complete.

Validate

Event Log

event log show -event *heal_root*

Command Line:

Run the following command on the cluster that attempted to perform the healing operation.

metrocluster operation show

      Operation: heal-root-aggregates
          State: completed-with-warnings
         Errors: ClusterA (warning): Some aggregates are still resyncing. Run "storage aggregate  show-resync-status -in-progress true" to verify that the resync is complete for all aggregates, and then run "metrocluster switchback".
           Node: ClusterA-02
     Start Time: mm/dd/yyyy hh:mm:ss
       End Time: mm/dd/yyyy hh:mm:ss
         Job ID: 6135
 Operation UUID: e202288d-859b-11ec-88f1-00a098cbca9e
   Command Line: metrocluster heal -phase root-aggregates
Additional Info: -

Resolution

  • Review the output of metrocluster operation show and follow the correction actions mentioned in the error section before trying the heal command again.
  • If the instructions provided by the command do not resolve the issue, contact NetApp Technical Support.

Additional Information

Note: The metrocluster operation show output will only report on the last metrocluster operation. If a subsequent metrocluster operation has run since the root-aggregate healing failure the output will not be relevant to the failure.

To get further details on a previous metrocluster operation:

  1. Run the metrocluster operation history show command to see all previous metrocluster operations:

metrocluster operation history show -fields operation,start-time,state,operation-uuid

  1. From the output, identify the operation-uuid of the failed or partially failed operation:

ClusterA::> metrocluster operation history show -fields operation,start-time,state,operation-uuid
operation-uuid                       operation            start-time         state
------------------------------------ -------------------  ------------------ ----------
b6fe95a4-dc12-11ec-881e-00a0985bd305 switchover-simulate  mm/dd/yyyy hh:mm:ss successful
bffaf8b3-b9a4-11ec-881e-00a0985bd305 switchover-simulate  mm/dd/yyyy hh:mm:ss successful
e202288d-859b-11ec-88f1-00a098cbca9e heal-root-aggregates mm/dd/yyyy hh:mm:ss failed

  1. Run the metrocluster operation history show command with the identified operation uuid:

metrocluster operation history show -operation-uuid <operation-uuid>

ClusterA::> met op hist show -operation-uuid e202288d-859b-11ec-88f1-00a098cbca9e
  (metrocluster operation history show)
      Operation: heal-root-aggregates
          State: completed-with-warnings
         Errors: ClusterA (warning): Some aggregates are still resyncing. Run "storage aggregate  show-resync-status -in-progress true" to verify that the resync is complete for all aggregates, and then run "metrocluster switchback".
           Node: ClusterA-02
     Start Time: mm/dd/yyyy hh:mm:ss
       End Time: mm/dd/yyyy hh:mm:ss
         Job ID: 6135
 Operation UUID: e202288d-859b-11ec-88f1-00a098cbca9e
   Command Line: metrocluster heal -phase root-aggregates
Additional Info: -

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.