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ATTO bridge reboot with error "Exception, C\Common\Sas12HpsIfc.c"

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Category:
metrocluster
Specialty:
metrocluster
Last Updated:

Applies to

  • ONTAP 9
  • MetroCluster FC
  • ATTO FibreBridge 7500

Issue

  • ATTO bridge reboots unexpectedly with signature: 
0A6CAD 02:53:05 10/31/21 CRIT General: Exception, C\Common\Sas12HpsIfc.c.
0A6CAE 02:53:05 10/31/21 CRIT Software Interrupt Exception Detected (SWI) (001P)
0A6CAF 02:53:05 10/31/21 CRIT Instr Address    = 00e363e0
0A6CB0 02:53:05 10/31/21 CRIT SWI Number       = 0x000009
0A6CB1 02:53:05 10/31/21 INFO Software Interrupt
0A6CB2 02:53:05 10/31/21 INFO 10/31/2021 02:53:05
0A6CB3 02:53:05 10/31/21 INFO ST[1f3d8000-1f3e0000] | FP[1f3dfe4c] CPSR[60000193]
0A6CB4 02:53:05 10/31/21 INFO 0014bac4<-002651f0 | SP[1f3dfe50] FP[1f3dfebc]
0A6CB5 02:53:05 10/31/21 INFO 002650c4<-00000584 | SP[1f3dfec0] FP[1f3dff04]
0A6CB6 02:53:05 10/31/21 INFO 001d907c<-00e170a4 | SP[1f3dff08] FP[1f3dff4c]
0A6CB7 02:53:05 10/31/21 INFO 00e16014<-00e1a8c0 | SP[1f3dff50] FP[1f3dffcc]
0A6CB8 02:53:05 10/31/21 INFO 00e1a648<-0008522c | SP[1f3dffd0] FP[1f3dfffc]
0A6CB9 02:53:05 10/31/21 INFO 000851ac<-003ea910 | SP[1f3e0000] FP[1f3e0000]
0A6CBA 02:53:05 10/31/21 INFO Exception occurred. Possible redundant preceding log entries
0A6CBB 00:00:05 01/01/00 INFO Reset.  HW Code: Software Warm
0A6CBC 00:00:05 01/01/00 INFO Reset.  Reason: Critical Software Error Detected
  • SAS controller resets reported: 
Line 1739: 0A6845 02:53:00 10/31/21 INFO SAS firmware is being reset (0x140000F9) 
Line 1740: 0A6846 02:53:00 10/31/21 WARN Resetting SAS Controller.

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