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AltaVault SMB share is inaccessible - Failure Reason: Mount path is inaccessible

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38
Visibility:
Public
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0
Category:
altavault
Specialty:
dp
Last Updated:

Applies to

  • AltaVault
  • CommVault

Issue

  • On the Commvault application the backup fails with the following error:
 
11/01/2021 19:26:20 MediaManager spvw9780 32:362 Access Path [\\ava_name\ media agent65] on MediaAgent [media agent 65] for MountPath [[media agent 43] \\ava_name\ media agent 65] in library [media agent 65] is offline.
 
  • AltaVault does not accept new connections  and log message will print the following error  :
 
[object/connection.INFO] (20139) Connection [0x49bc000] spawnNetBIOSConnectionHandler: new connection from xxx.xxx.xxx.xxx (port 64177). sockFD: 22
[handler/base.DEBUG] (26635) RequestContext [0x39a8fc0] create:
...
[handler/base.INFO] (26635) NetBiosTransport [0x382ab80] getBytes: sockFD: 22 errno: 104
[handler/base.INFO] (26635) NetBiosTransport [0x382ab80] terminate: sockFD: 22
[handler/base.DEBUG] (26635) NetBiosTransport [0x382ab80] terminate: shutdown sockFD: 22 errno: 107
[object/connection.INFO] (26635) Connection [0x49bc000] receiveWorker: connection terminated. status: 0xc000020d
 

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