AltaVault: Local and cloud GUID mismatch

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Views:: 103

Visibility:: Public

Votes:: 0

Category:: altavault

Specialty:: dp

Last Updated:

Applies to

SteelStore
NetApp Cloud Backup (AltaVault)

Issue

The AltaVault or Steelstore service fails to start with messages indicating local and cloud GUID mismatch.

Error messages similar to the following:
Mar 18 02:17:25 AltaVault01 rfsd[20655]: [megastore_guid.INFO] (20657) Checking megastore guid and WW appliance serial number in normal mode. Mar 18 02:17:25 AltaVault01 rfsd[20655]: [megastore_guid.ERR] (20657) Megastore guid file is in cloud bucket, but not in local configuration directory. Send megastore guid alarm and shut down. Mar 18 02:17:25 AltaVault01 rfsd[20655]: [megastore_guid.INFO] (20657) updating megastore guid alarm = 1