Skip to main content
NetApp Knowledgebase

AltaVault: Local and cloud GUID mismatch

Applies to

  • SteelStore
  • NetApp Cloud Backup (AltaVault)


The AltaVault or Steelstore service fails to start with messages indicating local and cloud GUID mismatch.

Error messages similar to the following:
Mar 18 02:17:25 AltaVault01 rfsd[20655]: [megastore_guid.INFO] (20657) Checking megastore guid and WW appliance serial number in normal mode.
Mar 18 02:17:25 
AltaVault01 rfsd[20655]: [megastore_guid.ERR] (20657) Megastore guid file is in cloud bucket, but not in local configuration directory. Send megastore guid alarm and shut down.
Mar 18 02:17:25 
AltaVault01 rfsd[20655]: [megastore_guid.INFO] (20657) updating megastore guid alarm = 1



Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support




  • Was this article helpful?