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NetApp Knowledgebase

What log files are required to troubleshoot Unified Manager installation issues on Windows?

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Category:
active-iq-unified-manager
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om
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Applies to

  • Active IQ Unified Manager 9.6 and later
  • OnCommand Unified Manager 9.5 and earlier

Answer

Please collect the following data and contact NetApp Technical Support.

  • Screenshot of Installation Wizard
  • msinfo.txt generated by running command "msinfo32 /report msinfo.txt"
  • Windows Event Logs (System / Application) exported both with evtx and csv
  • The following files

C:\Program Files\NetApp\ocum\etc\ocum.conf
C:\Program Files\NetApp\log\*
C:\ProgramData\MySQL\MySQL Installer for Windows\Logs\*
C:\ProgramData\MySQL\MySQLServerData\Data\*.err
C:\ProgramData\MySQL\MySQLServerData\Data\*.log
C:\ProgramData\NetApp\OnCommandAppData\au\log\*
C:\ProgramData\NetApp\OnCommandAppData\ocie\log\*
C:\ProgramData\NetApp\OnCommandAppData\ocum\log\*

Additional Information

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