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Upgrading to or installing OnCommand Insight 7.3.11 fails at the Configuring MySQL step

Views:
129
Visibility:
Public
Votes:
1
Category:
oncommand-insight
Specialty:
oci
Last Updated:

Applies to

OnCommand Insight 7.3.11

Issue

  • Upgrading to or installing OnCommand Insight 7.3.11 fails at the Configuring MySQL... step, with the following error:

"There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

clipboard_e97e4cc8eccb6e4190c188e34cf4d4820.png

  • Before clicking the OK button, attempts to run MySQL via command line result in the following error:

%SANSCREEN_HOME%mysql\bin\mysqld.exe --verbose

clipboard_e38a812cbe81a337b8b31d1d8ff194558.png

 

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