Skip to main content
NetApp Knowledge Base

Unified Manager fails to discover a cluster with IOM12 disk shelf

  1. Last updated
  2. Save as PDF
Views:
296
Visibility:
Public
Votes:
0
Category:
active-iq-unified-manager
Specialty:
legacy
Last Updated:

Applies to

  • OnCommand Unified Manager (UM) 9.x
  • Active IQ Unified Manager (AIQUM) 9.x
  • Cluster having a disk shelf with IOM12 module in inter-shelf connection (e.g. A diskshelf topology like Node -> IOM6 -> IOM12)
  • All shelf cables have unique serial numbers and the following issue cannot be applied

OnCommand Unified Manager is unable to complete discovery of a cluster due to duplicate serial numbers on shelf cables

Issue

  • Unified Manager fails to discover a cluster having an IOM12 disk shelf.
  • ocumserver.log shows errors like the following example.

Example:

2020-11-17 14:00:56,059 ERROR [oncommand] [reconcile-2] [XX.XXX.XX.XXX(baseline@14:00:50.716)] [c.n.dfm.collector.OcieJmsListener] Inventory change listener error
org.springframework.dao.IncorrectResultSizeDataAccessException: query did not return a unique result: 3; nested exception is org.hibernate.NonUniqueResultException: query did not return a unique result: 3
    at deployment.dfm-app.war//org.springframework.orm.hibernate5.SessionFactoryUtils.convertHibernateAccessException(SessionFactoryUtils.java:262)
    at deployment.dfm-app.war//org.springframework.orm.hibernate5.HibernateExceptionTranslator.convertHibernateAccessException(HibernateExceptionTranslator.java:102)
    at deployment.dfm-app.war//org.springframework.orm.hibernate5.HibernateExceptionTranslator.translateExceptionIfPossible(HibernateExceptionTranslator.java:73)
    at deployment.dfm-app.war//org.springframework.dao.support.ChainedPersistenceExceptionTranslator.translateExceptionIfPossible(ChainedPersistenceExceptionTranslator.java:61)
    at deployment.dfm-app.war//org.springframework.dao.support.DataAccessUtils.translateIfNecessary(DataAccessUtils.java:242)
    at deployment.dfm-app.war//org.springframework.dao.support.PersistenceExceptionTranslationInterceptor.invoke(PersistenceExceptionTranslationInterceptor.java:153)
    at deployment.dfm-app.war//org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
    at deployment.dfm-app.war//org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:93)
    at deployment.dfm-app.war//org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
    at deployment.dfm-app.war//org.springframework.aop.framework.CglibAopProxy$DynamicAdvisedInterceptor.intercept(CglibAopProxy.java:688)
    at deployment.dfm-app.war//com.netapp.dfm.entity.inventory.ontap.fas.StorageShelfCableEntityManager$$EnhancerBySpringCGLIB$$8f97c1bc.findPeerStorageShelfCable(<generated>)
    at deployment.dfm-app.war//com.netapp.dfm.entity.platform.storageshelftopology.StorageShelfCableTopologyAnalyzer.createStorageCablesDiskShelfPath(StorageShelfCableTopologyAnalyzer.java:186)
    at deployment.dfm-app.war//com.netapp.dfm.entity.platform.storageshelftopology.StorageShelfCableTopologyAnalyzer.createStorageCableConnectionPath(StorageShelfCableTopologyAnalyzer.java:140)

  :

2020-11-17 14:00:56,061 ERROR [oncommand] [reconcile-2] [[XX.XXX.XX.XXX(baseline@14:00:50.716)] [c.n.dfm.collector.OcieJmsListener] Inventory change listener error
org.springframework.transaction.UnexpectedRollbackException: JTA transaction unexpectedly rolled back (maybe due to a timeout); nested exception is javax.transaction.RollbackException: ARJUNA016053: Could not commit transaction.
    at deployment.dfm-app.war//org.springframework.transaction.jta.JtaTransactionManager.doCommit(JtaTransactionManager.java:1037)
    at deployment.dfm-app.war//org.springframework.transaction.support.AbstractPlatformTransactionManager.processCommit(AbstractPlatformTransactionManager.java:746)
    at deployment.dfm-app.war//org.springframework.transaction.support.AbstractPlatformTransactionManager.commit(AbstractPlatformTransactionManager.java:714)
    at deployment.dfm-app.war//org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:152)
    at deployment.dfm-app.war//com.netapp.dfm.persist.util.TransactionCallbacks$RetryableTask.executeTransaction(TransactionCallbacks.java:148)
    at deployment.dfm-app.war//com.netapp.dfm.persist.util.TransactionCallbacks$RetryableTask.run(TransactionCallbacks.java:136)

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.