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Unified Manager for clustered Data ONTAP is unable to update cluster data with ERROR: "cannot update server" or "INTERNAL_ERROR"

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Category:
oncommand-unified-manager
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om
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Applies to

Unified Manager for clustered Data ONTAP (UM) 6.x / 7.x

Issue

The following error messages are reported within the Support Bundle collected from the UM instance:

Within the oncommand-um-logs-*-ocumserver-debug.*:

insert_date 09:15:17,407 DEBUG [oncommand] [reconcile-0] [c.n.dfm.collector.OcieJmsListener] OCIE JMS notification message received: {DatasourceName=Cluster.fqdn.internal.com, DatasourceID=4, Error0_ClusterManagementIP=Cluster.fqdn.internal.com, PackageName=netappfoundation, PollStartTime=1472735593478, ErrorCount=1, Success=false, DurationTime=123147, Error0_Message=Cannot update server (com.netapp.oci.server.UpdateTaskException [339-132-983]), NotificationType=PACKAGE_COMPLETED, Error0_Type=INTERNAL_ERROR, UpdateTime=1472735717403, Error0_Port=443, MessageType=PACKAGE_NOTIFICATION}

The following articles can be used to collect a support bundle  from the Unified Manager system:
How to generate a Support Bundle in OnCommand Unified Manager 6.x vApp/OVA
How to collect a support bundle from an OnCommand Unified Manager 6.x Binary (RHEL/Windows) installation

This error can result in "Cluster Monitoring Failed" error within the Unified Manager webUI

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