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System Manager fails to display events by "Invalid or incomplete XML received"

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oncommand-system-manager
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Applies to

  • OnCommand System Manager
  • ONTAP 9

Issue

  • OnCommand System Manager fails to display events by the following error message.

Invalid or incomplete XML received due to communication error or character encoding errors. (Error: 0)

  • ONTAP is detecting ses.status.temperatureWarning event with invalid locationText.

Example:

::> event log show

Time    Node     Severity   Event
------- -------- ---------- -----------------------------------------
<TIME>  <NODE>   ALERT      ses.status.temperatureWarning: <SHELF> (S/N XXXXXXXXXXXXXXX) shelf XX on channel XX temperature warning for Temperature sensor XX: not installed or failed. Current temperature: <N/A> C (<N/A> F). 8?????J?.

 

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