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NetApp Knowledge Base

ServiceNow fails to pull data from NetApp SMI-S Provider

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125
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Public
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Category:
netapp-smi-s-provider
Specialty:
om
Last Updated:

Applies to

NetApp SMI-S Provider 5.2.4

Issue

  • A query against SMI-S Provider by ServiceNow using the namespace 'interop' fails
  • An error such as the following is found in cimserver_auditlog:

14-Jul-2020 07:54:06.101 INFO    cimserver audit: MESSAGE ID: <19> A CIM Associators operation on ObjectPath "ONTAP_RegisteredProfile.InstanceID="ONTAP:Storage Virtualizer:1.4.0"" with Association Class "CIM_ElementConformsToProfile" and result class "CIM_Cluster" in namespace "interop" by user "discosvc" connected from system "10.0.0.1" resulted in status "CIM_ERR_INVALID_CLASS".

 

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