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OnCommand Unified Manager services don't start after importing a CA signed certificate

OnCommand Unified Manager services don't start after importing a CA signed certificate

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Visibility:: Public

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Category:: oncommand-unified-manager

Specialty:: om

Last Updated:

Applies to

OnCommand Unified Manager (UM) 7.3+
OnCommand Unified Manager (UM) 9.x
Active IQ Unified Manager (AIQUM) 9.x

Issue

In the UM web interface on the Setup > HTTPS Certificate page, you used the Install HTTPS Certificate button to import a CA signed certificate
Opening the UM web interface shows:
- Can't reach this page in Internet Explorer
- Unable to connect in Firefox
- This site can't be reached in Chrome
With UM installed on Windows:
- the NetApp OnCommand Acquisition Service and NetApp OnCommand Application Service are stopped.
With UM installed on RHEL/CentOS or vApp/OVA:
- the ocie and ocieau services are stopped