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OnCommand Performance Manager 1.0 can no longer monitor a cluster

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Category:
oncommand-insight
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om
Last Updated:

Applies to

OnCommand Performance Manager (OCPM) 1.0

Issue

OnCommand Performance Manager reports errors similar to the following:

SERVER LOG: ERROR [http-443-21] OriginatorUpdateServlet (OriginatorUpdateServlet.java:63) - Failed to get update server with the xml, originator 1: com.netapp.oci.server.UpdateTaskException [1-100] Failed to get update server with the xml, originator 1 com.netapp.oci.server.UpdateTaskException [1-100] Error when process from originId:1 originName:<IP-ADDRESS> com.onaro.sanscreen.util.xml.XMLException [1-100] Fail update:
com.netapp.oci.platform.originator.OriginatorUpdateHandler@abc123
com.netapp.oci.platform.originator.OriginatorUpdateException [abc] Key-cache exception Caused by: com.netapp.oci.platform.originator.key.KeyCacheException: StorageShelf 123456 is owned by originator 2 and can't be used by originator 1

ACQUISITION LOG: 2015-05-15 08:00:00,035 FATAL [pool-2-thread-971] com.onaro.sanscreen.acquisition.framework.datasource.BaseDataSource (BaseDataSource.java:315) - [netappfoundation] <IP-ADDRESS> - Runtime exception: Cannot update server (com.netapp.oci.server.UpdateTaskException [62-290] Error when process from originId:1 originName:<IP-ADDRESS> com.onaro.sanscreen.util.xml.XMLException [62-290] Fail update: com.netapp.oci.platform.originator.OriginatorUpdateHandler@2618de79 com.netapp.oci.platform.originator.OriginatorUpdateException [290] Key-cache exception)
com.onaro.sanscreen.acquisition.framework.FrameworkException: Cannot update server (com.netapp.oci.server.UpdateTaskException [62-290] Error when process from originId:1 originName:<IP-ADDRESS> com.onaro.sanscreen.util.xml.XMLException [62-290] Fail update: com.netapp.oci.platform.originator.OriginatorUpdateHandler@123456 com.netapp.oci.platform.originator.OriginatorUpdateException [290] Key-cache exception) Caused by: java.io.IOException: Server returned HTTP response code: 500 for URL: https://localhost:443/api/originatorUpdate/NETAPP/1

 

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