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OnCommand Unified Manager for Clustered ONTAP fails to gather performance due to Error: Server returned HTTP response code: 401

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oncommand-unified-manager
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Applies to

  • OnCommand Unified Manager for Clustered ONTAP 7.2 and later.
  • Clustered Data ONTAP 8.3 and later
  • Clustered ONTAP 9.X

Issue

OnCommand Unified Manager WebUI indicates that Performance data collection failed.

Looking at the "AU.log" file, the following errors are present:

2018-11-28 07:37:48,654 WARN  [pool-6419-thread-1] c.o.s.a.d.n.a.c.ArchiveFileDownloader (ArchiveFileDownloader.java:207) - 10.0.0.1: Unable to download archive file from node : Cluster-node2 to path :/var/log/ocie/recording/archiver/10.0.0.1 (10.0.0.1: IOException, Failed downloading archived file:https://10.0.0.1:443/spi/Cluster-nod...267000.ccma.gz to path :/var/log/ocie/recording/archiver/10.0.0.1/Cluster-node2/198421_000300_1542132900928_0267000.ccma.gz(Server returned HTTP response code: 401 for URL: https://10.0.0.1:443/spi/Cluster-node2/etc/log/stats/ccma/kernel/opm/198421_000300_1542132900928_0267000.ccma.gz))
 

Note: HTTP Status Code 401: indicates that the request has not been applied because it lacks valid authentication credentials for the target.

To access the "AU.log" file, you will need to download a Support Bundle from the Unified Manager instance.
For more information, see:

 Open the resulting .7z/zip file -> open the Acquisition folder.  
Note: On OVA deployments of Unified Manager, it will be necessary to FTP\SCP the support bundle file off of the OVA, before the data can be reviewed.

 

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