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In-place upgrade of OnCommand Workflow Automation 5.0.1 to 5.1 fails while creating the WFA database backup

In-place upgrade of OnCommand Workflow Automation 5.0.1 to 5.1 fails while creating the WFA database backup

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Category:: oncommand-workflow-automation-wfa

Specialty:: om

Last Updated:

Applies to

OnCommand Workflow Automation 5.0.1
OnCommand Workflow Automation 5.1 (WFA)

Issue

The upgrade fails while creating the WFA backup. In the MSI log you can see a similar error to:

UPGRADE : Sucessfully invoked command to do backup. Custom Install Log INFORMATION: Backup file is :"C:\Program Files\NetApp\WFA-Backups\wfa-full-backup-for-upgrade.zip" Custom Install Log ERROR: Could not take Backup of WFA database successfully. Aborting upgrade. InstallShield 13:06:47: Setup aborted