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How to collect files for troubleshooting using the Create Support Report feature

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726
Visibility:
Public
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Category:
oncommand-insight
Specialty:
oci
Last Updated:

Applies to

  • OnCommand Insight (OCI)
  • Cloud insight Service (CIS)

Description

Create Support Report

  • CSR  is a feature in OnCommand Insight and Cloud Insight Service.   
  • It is used to collect files required for troubleshooting Issues.
  • The OCI bundle includes server logs and acquisition recordings for the device in question.
  • The CIS bundle includes just Acquisition device logs specific to the device with the issue.   

 

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