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Failed to login to ONTAP System Manager with a custom role in ONTAP 9.7 or later

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Category:
ontap-system-manager
Specialty:
om
Last Updated:

Applies to

  • ONTAP 9
  • ONTAP System Manager (System Manager)
  • SAML Authentication
  • Custom roles

Issue

  • Failed to login to System Manager using the custom user with error:

Authentication failed. Please verify username and password

Sysmgr_error.JPG

  • When using SAML to log into System Manager, the following error is seen:
SAML Service Provider
Authorization Failed
Based on the information provided to this application about you, you are not authorized to access the resource at "/sysmgr/v4/"

Tue Jun 02 2020 08:37:12 +02:00 [kern_mgwd:info:2077] 0x84479ce00: 0: ERR: Tables:web: Role '<custom-role>' is not authorized to access web service 'security' on vserver 4568743357: entry doesn't exist

Wed Jun 29 2022 20:36:17 -04:00 [kern_mgwd:info:2847] 0x8347a0500: 0: ERR: Tables:web: Role '<custom-role>' is not authorized to access web service 'sysmgr' on vserver 4294967295: entry doesn't exist

 

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