Failed to login to ONTAP System Manager with a custom role in ONTAP 9.7 or later
Applies to
- ONTAP 9
- ONTAP System Manager (System Manager)
- SAML Authentication
- Custom roles
Issue
- Failed to login to System Manager using the custom user with error:
Authentication failed. Please verify username and password
- When using SAML to log into System Manager, the following error is seen:
SAML Service Provider
Authorization Failed
Based on the information provided to this application about you, you are not authorized to access the resource at "/sysmgr/v4/"
- An error appears in the
MGWD.log
. See the KB How to collect System Manager logs from ONTAP
Tue Jun 02 2020 08:37:12 +02:00 [kern_mgwd:info:2077] 0x84479ce00: 0: ERR: Tables:web: Role '<custom-role>' is not authorized to access web service 'security' on vserver 4568743357: entry doesn't exist
Wed Jun 29 2022 20:36:17 -04:00 [kern_mgwd:info:2847] 0x8347a0500: 0: ERR: Tables:web: Role '<custom-role>' is not authorized to access web service 'sysmgr' on vserver 4294967295: entry doesn't exist