Error 404 or page not available when accessing ActiveIQ Unified Manager

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Category:: oncommand-unified-manager

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Applies to

ActiveIQ Unified Manager Version and Platform Independent
OnCommand Unified Manager Version and Platform Independent
OnCommand Performance Manager Version and Platform Independent

Issue

There can be multiple symptoms of this technical challenge.

OCIE service will fail to start

Failed to start NetApp OnCommand Insight Essentials Server services

This can result in Error 404 when attempting to access the WebUI
- Chrome "404 - Not Found"
- Internet Explorer "HTTP 404 Not Found" "The webpage cannot be found"
Datasources get stuck in Discovering status
OCIE service starts but Acquisition Unit can't start
- au.log shows the following error

ERROR [WrapperStartStopAppMain] c.o.s.a.f.Main (Main.java:163) - Main - Failed to start acquisition - Failed to load rootloader.properties java.io.IOException: Server returned HTTP response code: 401 for URL: https://localhost:443/datasources/ro...der.properties

Follow these steps to determine if the *.war and/or *.ear files failed deployment or were actively undeployed.

For the vApp/OVA and RHEL:

Access a root prompt.

For Virtual Machine deployments you will need to enable the diag user using the steps outlined in KB: How to access ActiveIQ Unified Manager Virtual Machine (OVA) DIAG shell, then switch to root using the command: sudo su -

For Red Hat Enterprise Linux (RHEL), take the appropriate steps to get a root prompt. This may be different per environment.

Execute these commands:
ls -la /opt/netapp/essentials/jboss/standalone/deployments/
For example:

Output from an impact UM 7.3RC1 RHEL instance:

[root@um ~]# ls -la /opt/netapp/essentials/jboss/standalone/deployments/ total 545892 drwxr-xr-x 4 jboss jboss 4096 Jan 12 09:53 . drwxr-xr-x 7 jboss jboss 4096 Jan 12 09:21 .. drwxr-xr-x 3 jboss jboss 4096 Jan 12 09:20 datasources.war -rw-r--r-- 1 jboss root 222 Jan 12 09:53 datasources.war.failed -r--r--r-- 1 root root 193653963 Oct 23 09:50 dfm-app.war -rw-r--r-- 1 jboss root 222 Jan 12 09:53 dfm-app.war.failed -r--r--r-- 1 root root 352602041 Oct 23 09:50 dfm-report-app.ear -rw-r--r-- 1 jboss root 222 Jan 12 09:53 dfm-report-app.ear.failed -r--r--r-- 1 root root 9881686 Oct 23 09:51 dfm-script-plugin.war -rw-r--r-- 1 jboss root 222 Jan 12 09:53 dfm-script-plugin.war.failed -rwxr-xr-x 1 jboss jboss 2785507 Oct 23 02:22 mega-app.ear -rw-r--r-- 1 jboss root 222 Jan 12 09:53 mega-app.ear.failed drwxr-xr-x 4 jboss jboss 4096 Oct 23 02:22 mega-schema.war -rw-r--r-- 1 jboss root 222 Jan 12 09:53 mega-schema.war.failed -rw-r--r-- 1 jboss jboss 8869 Feb 17 2017 README.txt [root@um ~]#

Note: Not all will show as failed or undeployed. It may be only one file.

For Windows:

Log in to the Windows host as an Administrator.
Open an Elevated/Administrator Command Prompt.
Change directory to the installation directory.
List the contents

Example using the default install path:

C:\>cd "\Program Files\NetApp\essentials\jboss\standalone\deployments" C:\Program Files\NetApp\essentials\jboss\standalone\deployments>dir Volume in drive C has no label. Volume Serial Number is 3E8A-7026 Directory of C:\Program Files\NetApp\essentials\jboss\standalone\deployments 01/16/2018 01:35 PM <DIR> . 01/16/2018 01:35 PM <DIR> .. 10/23/2017 09:50 AM 159,509 commons-io.jar 01/16/2018 01:35 PM 222 commons-io.jar.failed 01/16/2018 01:22 PM <DIR> datasources.war 01/16/2018 01:35 PM 222 datasources.war.failed 10/23/2017 09:50 AM 193,653,963 dfm-app.war 01/16/2018 01:35 PM 222 dfm-app.war.failed 10/23/2017 09:50 AM 352,602,041 dfm-report-app.ear 01/16/2018 01:35 PM 222 dfm-report-app.ear.failed 10/23/2017 09:50 AM 9,881,686 dfm-script-plugin.war 01/16/2018 01:35 PM 222 dfm-script-plugin.war.failed 10/23/2017 09:50 AM 4,659 keystore-manager.jar 01/16/2018 01:35 PM 222 keystore-manager.jar.failed 10/23/2017 02:22 AM 2,785,507 mega-app.ear 01/16/2018 01:35 PM 222 mega-app.ear.failed 01/16/2018 01:22 PM <DIR> mega-schema.war 01/16/2018 01:35 PM 222 mega-schema.war.failed 10/23/2017 09:50 AM 2,288 password-manager.jar 01/16/2018 01:35 PM 222 password-manager.jar.failed 08/18/2016 07:12 PM 8,870 README.txt 17 File(s) 559,100,521 bytes 4 Dir(s) 1,074,815,438,848 bytes free C:\Program Files\NetApp\essentials\jboss\standalone\deployments>