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Blocked ports cause OnCommand Insight (OCI) Data Warehouse (DWH) connector to fail when connecting to OCI server

Applies to

  • OnCommand Insight (OCI) 7.X
  • OnCommand Insight Data Warehouse (DWH) 7.X
  • Microsoft Windows


  • Data Warehouse connector fails to connect to the Insight server.
  • This can be seen in the Data Warehouse web interface on the "Connectors" tab as seen below:


  • Also under the "Jobs" tab: 



  • The below error will also be seen in the dwh.log file: 

Location: Installation Directory:\Program Files\SANscreen\wildfly\standalone\log

ERROR [Thread-56 (ActiveMQ-client-global-threads-711407354)] JobDispatcherBean ( - InventoryJob{name='Inventory: connector 'XXX-XXX', id=68491, connectorId=42, targetTime=1523484000013, current=true} failed
javax.ejb.EJBTransactionRolledbackException: Transaction rolled back



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