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After a Microsoft Windows Server update, IBM Cognos reporting tool shows Error:"Context Root Not Found"

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Applies to

  • OnCommand Insight Data Warehouse 7.3.x
  • Microsoft Windows Server

Issue

Symptom 1

When attempting to access OnCommand Insight Data Warhouse's web interface, the user will see an IBM WebSphere Application Server notice: "Context Root Not Found".

2007937768-Capture1_2.PNG

Symptom 2

Capture5.PNG

When attempting to start IBM Cognos manually via IBM Cognos Configuration, the operation will fail with the following.

[Launching a JVM using 'Maximum memory in MB']
Successfully launched a test JVM with the memory setting of '4096'. Note that this does not guarantee that the IBM Cogn os service will start and run successfully.

To see which JVM options are based on this setting, view ibmcognos_location/bin64/bootstrap_wlp_<OS>.xml and see y our JVM documentation for an explanation of those options.

[Archive Local File System Root]
Since the value is empty, the feature is disabled. There is nothing to test.

[Archive Local File System Root]
Since the value is empty, the feature is disabled. There is nothing to test.

[Start Service]
[ ERROR ] CFG-ERR-0106 IBM Cognos Configuration did not receive a response from the IBM Cognos service in the tim e allotted.
Check that IBM Cognos service is available and properly configured.

 

Symptom 3

In the 'p2pd_messages.log' file one will find the following lines.

[com.ibm.ws.kernel.filemonitor.internal.scan.ScanningCoreServiceImpl(21) ] The setMonitor method has thrown an exception Bundle:com.ibm.ws.kernel.filemonitor(id=17) java.lang.IllegalArgumentException

Alternately, these lines may be seen in the 'p2pd_messages.log' file.

[8/9/19 13:13:59:835 MST] 00000023 com.ibm.ws.kernel.feature.internal.FeatureManager E CWWKF0003E: An exception was generated when installing or uninstalling bundle INSTALL file:/F:/Program%20Files/SANscreen/cognos/analytics/wlp/usr/extension/lib/logging-feature-log4j2.jar (resolved from: com.ibm.bi.logging.onlog4j2/[1.0.0,2.0.0)@file:/F:/Program%20Files/SANscreen/cognos/analytics/wlp/usr/extension/lib/lo gging-feature-log4j2.jar). Exception: java.lang.NullPointerException

The 'p2pd_messages.log' file is typically located in the following directories depending on your OnCommand Insight Data Warhouse version:

C:\Program Files\SANscreen\cognos\c10_64\logs C:\Program Files\SANscreen\cognos\analytics\logs

 

 

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