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Active IQ Unified Manager *.war and/or *.ear files do not deploy correctly

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Applies to

  • ActiveIQ Unified Manager Version and Platform Independent
  • OnCommand Unified Manager Version and Platform Independent
  • OnCommand Performance Manager Version and Platform Independent

Issue

There can be multiple symptoms of this technical challenge.

  • OCIE service will fail to start

Failed to start NetApp OnCommand Insight Essentials Server services

  • This can result in Error 404 when attempting to access the WebUI
    • Chrome "404 - Not Found"
    • Internet Explorer "HTTP 404 Not Found" "The webpage cannot be found"
  • Datasources get stuck in Discovering status
  • OCIE service starts but Acquisition Unit can't start
    • au.log shows the following error

ERROR [WrapperStartStopAppMain] c.o.s.a.f.Main (Main.java:163) - Main - Failed to start acquisition - Failed to load rootloader.properties java.io.IOException: Server returned HTTP response code: 401 for URL: https://localhost:443/datasources/ro...der.properties

Follow these steps to determine if the *.war and/or *.ear files failed deployment or were actively undeployed.

For the vApp/OVA and RHEL:

  1. Access a root prompt.

For Virtual Machine deployments you will need to enable the diag user using the steps outlined in KB: How to access ActiveIQ Unified Manager Virtual Machine (OVA) DIAG shell, then switch to root using the command: sudo su -

For Red Hat Enterprise Linux (RHEL), take the appropriate steps to get a root prompt.  This may be different per environment.

  1. Execute these commands:

    ls -la /opt/netapp/essentials/jboss/standalone/deployments/

    For example:

Output from an impact UM 7.3RC1 RHEL instance:

[root@um ~]# ls -la /opt/netapp/essentials/jboss/standalone/deployments/
total 545892
drwxr-xr-x 4 jboss jboss 4096 Jan 12 09:53 .
drwxr-xr-x 7 jboss jboss 4096 Jan 12 09:21 ..
drwxr-xr-x 3 jboss jboss 4096 Jan 12 09:20 datasources.war
-rw-r--r-- 1 jboss root 222 Jan 12 09:53 datasources.war.failed
-r--r--r-- 1 root root 193653963 Oct 23 09:50 dfm-app.war
-rw-r--r-- 1 jboss root 222 Jan 12 09:53 dfm-app.war.failed
-r--r--r-- 1 root root 352602041 Oct 23 09:50 dfm-report-app.ear
-rw-r--r-- 1 jboss root 222 Jan 12 09:53 dfm-report-app.ear.failed
-r--r--r-- 1 root root 9881686 Oct 23 09:51 dfm-script-plugin.war
-rw-r--r-- 1 jboss root 222 Jan 12 09:53 dfm-script-plugin.war.failed
-rwxr-xr-x 1 jboss jboss 2785507 Oct 23 02:22 mega-app.ear
-rw-r--r-- 1 jboss root 222 Jan 12 09:53 mega-app.ear.failed
drwxr-xr-x 4 jboss jboss 4096 Oct 23 02:22 mega-schema.war
-rw-r--r-- 1 jboss root 222 Jan 12 09:53 mega-schema.war.failed
-rw-r--r-- 1 jboss jboss 8869 Feb 17 2017 README.txt
[root@um ~]#

Note: Not all will show as failed or undeployed. It may be only one file.

For Windows:
  1. Log in to the Windows host as an Administrator.
  2. Open an Elevated/Administrator Command Prompt.
  3. Change directory to the installation directory.
  4. List the contents
    Example using the default install path:

C:\>cd "\Program Files\NetApp\essentials\jboss\standalone\deployments"

C:\Program Files\NetApp\essentials\jboss\standalone\deployments>dir
Volume in drive C has no label.
Volume Serial Number is 3E8A-7026

Directory of C:\Program Files\NetApp\essentials\jboss\standalone\deployments

01/16/2018 01:35 PM <DIR> .
01/16/2018 01:35 PM <DIR> ..
10/23/2017 09:50 AM 159,509 commons-io.jar
01/16/2018 01:35 PM 222 commons-io.jar.failed
01/16/2018 01:22 PM <DIR> datasources.war
01/16/2018 01:35 PM 222 datasources.war.failed
10/23/2017 09:50 AM 193,653,963 dfm-app.war
01/16/2018 01:35 PM 222 dfm-app.war.failed
10/23/2017 09:50 AM 352,602,041 dfm-report-app.ear
01/16/2018 01:35 PM 222 dfm-report-app.ear.failed
10/23/2017 09:50 AM 9,881,686 dfm-script-plugin.war
01/16/2018 01:35 PM 222 dfm-script-plugin.war.failed
10/23/2017 09:50 AM 4,659 keystore-manager.jar
01/16/2018 01:35 PM 222 keystore-manager.jar.failed
10/23/2017 02:22 AM 2,785,507 mega-app.ear
01/16/2018 01:35 PM 222 mega-app.ear.failed
01/16/2018 01:22 PM <DIR> mega-schema.war
01/16/2018 01:35 PM 222 mega-schema.war.failed
10/23/2017 09:50 AM 2,288 password-manager.jar
01/16/2018 01:35 PM 222 password-manager.jar.failed
08/18/2016 07:12 PM 8,870 README.txt
17 File(s) 559,100,521 bytes
4 Dir(s) 1,074,815,438,848 bytes free

C:\Program Files\NetApp\essentials\jboss\standalone\deployments>

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