Skip to main content
Effective December 3 - NetApp adopts Microsoft’s Business-to-Customer (B2C) identity management to simplify and provide secure access to NetApp resources. For accounts that did not pre-register (prior to Dec 3) access to your NetApp data may take up to 1 hour as your legacy NSS ID is synchronized to the new B2C identity. To learn more, Read the FAQ and Watch the video.
NetApp Knowledge Base

Socket timed out error on OnCommand Insight when acquiring a Data ONTAP datasource

Views:
109
Visibility:
Public
Votes:
0
Category:
oncommand-insight
Specialty:
oci
Last Updated:

Applies to

  • OnCommand Insight (OCI)
  • Data ONTAP 7-mode datasource

Issue

  • When acquisition runs for the datasource it fails with an error stating the socket timed out
  • Checking the acquisition logs reveals the following error:
2020-04-13 09:07:59,817 ERROR [com.onaro.sanscreen.acquisition.framework.datasource.BaseDataSource] exampleFiler01 [Error connecting] - Error in partner IP 101.12.34.56 - Socket timeout error with ZAPI at: 101.12.34.56:443, timeout: 300s, assert filer connectivity and/or increase timeout

 

CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support