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OnCommand Insight is unable to connect to export tool of Hitachi VSP 5000 series

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133
Visibility:
Public
Votes:
0
Category:
oncommand-insight
Specialty:
oci
Last Updated:

Applies to

  • OnCommand Insight (OCI) 7.3.5
  • Hitachi VSP 5000 series

Issue

When OCI tries to acquire data from the export tool via a performance acquistion, we see the following error in C:\Program Files\SANscreen\acq\log\acq.log

<date> ERROR [com.onaro.sanscreen.acquisition.framework.datasource.BaseDataSource] Error 1 out of 1: <name> [Error retrieving data] - Export utility returned with an exit code of: 101 with stdout: Loading ExportTool...
Missing svpip
 and stderr: null ([Device name <device>]: Export utility returned with an exit code of: 101 with stdout: Loading ExportTool...
Missing svpip
 and stderr: null)
com.onaro.sanscreen.acquisition.framework.datasource.DataSourceErrorException: Export utility returned with an exit code of: 101 with stdout: Loading ExportTool...
Missing svpip
 and stderr: null

 

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