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NetApp Knowledge Base

OnCommand Insight Services will not start after Java update

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142
Visibility:
Public
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0
Category:
oncommand-insight
Specialty:
oci
Last Updated:

Applies to

OnCommand Insight (OCI)

Issue

After Java update, OnCommand Insight services will not start.
The webUI will usually show Error: 404 not found, or another error that indicates that the server service cannot be reached.

Check the Windows Services to verify the following Services are running:

  • SANscreen Server
  • SANscreen Acq

The Perf Engine service depends on which version of OnCommand Insight is being used.

  • (7.2.X) Casandra
  • (7.3.X) Elastic Search

The MYSQL service should not be impacted by Java.

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