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OnCommand Insight Data Warehouse installation on Japanese Windows fails at the phase of 'Starting Reporting Engine'

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Category:
oncommand-insight-data-warehouse
Specialty:
oci
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Applies to

  • OnCommand Insight (OCI) Data Warehouse (DWH) 7.3.11
  • Installation on Windows OS with Japanese locale

Issue

  • OCI DWH installation fails at the phase of "Starting Reporting Engine ...".

Example:

2008649526-2.JPG

  • install_oci_dwh_msi.log indicates that the reporting engine failed to start.

Example:

MSI (s) (78:14) [18:47:23:111]: Executing op: ActionStart(Name=Start_DWH_ReportEngine,Description=Starting Reporting Engine ...,)
Action 18:47:23: Start_DWH_ReportEngine. Starting Reporting Engine ...
MSI (s) (78:14) [18:47:23:111]: Executing op: CustomActionSchedule(Action=Start_DWH_ReportEngine,ActionType=9250,Source=D:\Program Files\SANscreen\,Target=**********,)
CustomAction Start_DWH_ReportEngine returned actual error code 1 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (78:14) [19:07:43:132]: Note: 1: 1722 2: Start_DWH_ReportEngine 3: D:\Program Files\SANscreen\ 4: **********
MSI (s) (78:14) [19:07:43:132]: Note: 1: 2205 2: 3: Error
MSI (s) (78:14) [19:07:43:132]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1722
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action Start_DWH_ReportEngine, location: D:\Program Files\SANscreen\, command: **********
MSI (s) (78:14) [19:10:49:792]: Note: 1: 2205 2: 3: Error
MSI (s) (78:14) [19:10:49:792]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (78:14) [19:10:49:792]: Product: OnCommand Insight 7.3.11 (125) -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action Start_DWH_ReportEngine, location: D:\Program Files\SANscreen\, command: **********

  • <Installation_Path>\SANscreen\cognos\analytics\logscogconfig.log shows errors like the following example.

Example:

16/02/2021,16:15:23,Info,========== Cognos Configuration =========
16/02/2021,16:15:24,Err,org.dom4j.DocumentException: Error on line 1345 of document  : 2 バイト UTF-8 シーケンスの 2 バイト目が無効です。, com.cognos.crconfig.data.DataManager.getConfigFileVersion(DataManager.java:946)com.cognos.crconfig.data.DataManager.getConfigFileVersion(DataManager.java:980)com.cognos.crconfig.data.DataManager.checkUpgrade(DataManager.java:610)com.cognos.crconfig.CRConfigConsole.begin(CRConfigConsole.java:125)
16/02/2021,16:15:24,Err,com.cognos.crconfig.data.DataManagerException: 始動設定ファイルを解析できません。, com.cognos.crconfig.data.DataManager.getConfigFileVersion(DataManager.java:949)com.cognos.crconfig.data.DataManager.getConfigFileVersion(DataManager.java:980)com.cognos.crconfig.data.DataManager.checkUpgrade(DataManager.java:610)com.cognos.crconfig.CRConfigConsole.begin(CRConfigConsole.java:125)
16/02/2021,16:15:24,Info,Silent exit with error code: 1

 

 

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