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OCI Data Source Inventory Fails with Unable to download file from /sitename/index.json

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131
Visibility:
Public
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0
Category:
oncommand-insight
Specialty:
oci
Last Updated:

Applies to

OnCommand Insight 7.x (OCI)

Issue

  • In the OCI web interface on the Data Sources page(Admin > Data sources), the Status of Data Source will be listed as "Inventory failed"
  • When clicking on the data source name, the following error message is given:

[Unexpected data retrieved] - Unable to download file from https://<sitename>/index.json ([Device name General Device]: Unable to download file from https://<sitename>/index.json) com.onaro.sanscreen.acquisition.framework.datasource.DataSourceErrorException: Unable to download file from https://<sitename>/index.json

  • In the log_sample.log the following error will be listed:

2018-10-21 17:34:00,872 ERROR [com.onaro.sanscreen.acquisition.framework.datasource.BaseDataSource] OCI[Unexpected data retrieved] - Unable to download file from https://<sitename>/index.json ([Device name General Device]: Unable to download file from https://<sitename>/index.json ) com.onaro.sanscreen.acquisition.framework.datasource.DataSourceErrorException: Unable to download file from https://<sitename>/index.json