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Cognos service cannot start on Data Warehouse with VGS-SRV-1002 Failed to clear the local cache

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340
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Category:
oncommand-insight-data-warehouse
Specialty:
oci
Last Updated:

Applies to

  • OnCommand Insight Data Warehouse (DWH) 7.3.10 on Windows
  • OnCommand Insight Data Warehouse (DWH) 7.3.11 on Windows

Issue

  • Cognos service cannot start with one or more errors below in cognosserver.log:
 
2021-08-14T14:49:45.198-0400 ERROR Audit.JSM [Timer-85]    NA             [jcc][t4][2012][11248][4.25.23] Connection authorization failure occurred.  Reason: Password expired. ERRORCODE=-4214, SQLSTATE=28000
 
2020-10-13T09:37:24.297+0200    ERROR    com.ibm.ba.vis.vgs.p2pd.VisualisationGalleryService    [Default Executor-thread-24]         NA              com.ibm.ba.vis.vgs.error.GalleryServiceException: VGS-SRV-1002 Failed to clear the local cache.
2020-10-13T09:37:24.297+0200    ERROR    Audit.Other.DISP.com.ibm.ba.vis.vgs.p2pd.VisualisationGalleryService    [Default Executor-thread-24]           NA                                 Failure            <messages><message><messageString>com.ibm.ba.vis.vgs.error.GalleryServiceException: VGS-SRV-1002 Failed to clear the local cache.</messageString></message></messages>
2020-10-13T09:37:30.553+0200    ERROR    com.cognos.pogo.contentmanager.coordinator.ActiveCMControl    [Timer-35]             NA                      DPR-CMI-4007 Unable to perform an active Content Manager election on the local IP node. For more information, see the dispatcher and Content Manager detailed logs. Ensure that the local Content Manager service is started.

 

 

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