How to collect support data for NetApp E-Series Storage Arrays

SANtricity System Manager

1. Open the E-Series storage array via the controller IP address in the browser.
2. From the left side pane, select Support.
3. Select Support Center
4. Select the Diagnostics tab
5. Select Collect Support Data.
6. Click Collect
7. Save the file to a location of your choosing.

SANtricity Storage Manager

1. Open SANtricity Storage Manager
2. Open the E-Series storage array Array Management Window
3. Click the Summary tab
4. In the Monitor section, click Collect Support Data Manually
5. The Collect AutoSupport Data window opens.
6. Click Browse
7. Specify where you want to save the support bundle and enter a name for the support bundle file
8. Click Save
9. In the Collect AutoSupport Data window, click Start

Command Line Interface (CLI)

How to collect an E-Series support bundle via SANtricity command line interface

Notes:

• The support bundle will be generated and saved. This process may take several minutes.
• The resulting file can be sent to NetApp Support Center either attached in an e-mail or uploaded here.
• If the file is too large to be sent through email or the upload.netapp.com site is blocked, please contact your NetApp Support representative for alternate methods to transfer the support data.