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Windows ActiveIQ UM upgrade to 9.7 fails because the jboss user does not have the correct permissions set

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active-iq-unified-manager
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Applies to

  • Upgrade to ActiveIQ Unified Manager 9.7 (UM)
  • Windows based installation

Issue

The OCIE service fails to start after an upgrade to UM 9.7

In the deployment file <installation path>\essentials\jboss\standalone\deploymentsdfm-app.war.failed we see: 

"{\"WFLYCTL0080: Failed services\" => {\"jboss.deployment.unit.\\\"dfm-app.war\\\".undertow-deployment\" => \"java.lang.RuntimeException: org.springframework.dao.InvalidDataAccessResourceUsageException: could not extract ResultSet; SQL [n/a]; nested exception is org.hibernate.exception.SQLGrammarException: could not extract ResultSet
    Caused by: java.lang.RuntimeException: org.springframework.dao.InvalidDataAccessResourceUsageException: could not extract ResultSet; SQL [n/a]; nested exception is org.hibernate.exception.SQLGrammarException: could not extract ResultSet
    Caused by: org.springframework.dao.InvalidDataAccessResourceUsageException: could not extract ResultSet; SQL [n/a]; nested exception is org.hibernate.exception.SQLGrammarException: could not extract ResultSet
    Caused by: org.hibernate.exception.SQLGrammarException: could not extract ResultSet
    Caused by: java.sql.SQLSyntaxErrorException: (conn=42) Table 'netapp_model_view.cluster' doesn't exist
    Caused by: java.sql.SQLException: Table 'netapp_model_view.cluster' doesn't exist\"}}"

 

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