Skip to main content

NetApp_Insight_2020.png 

NetApp Knowledgebase

MetroCluster monitoring failed in Unified Manager 7.2 with Reason: An internal error has occurred during MetroCluster component refresh due to stale (moved) bridges in DB

Views:
49
Visibility:
Public
Votes:
0
Category:
oncommand-unified-manager
Specialty:
om
Last Updated:

Applies to

OnCommand Unified Manager (OCUM) 7.2 only
Any MetroCluster (MCC) version interoperable with OCUM 7.2

Issue

  • In "Configuration" menu, "Cluster Data Sources" tab, MCC clusters will have this message in Description column: "Monitoring failed..."

User-added image

  • Event created with title "Event: Cluster Monitoring Failed" and Trigger Condition: "Monitoring failed for cluster <MCC-CLUSTER>. Reason: An internal error has occurred during MetroCluster component refresh. Contact technical support."

User-added image

Collecting a support bundle, or directly looking at collected log "ocum-error.log", will have the following entry: 


"ERROR [oncommand] [collection-completion-0] [c.n.d.i.m.MccFabricConfigDiscoveryHandler] MetroCluster monitoring failed for <MCC-CLUSTER>"

2017-11-24 14:03:14,638 ERROR [oncommand] [reconcile-0] [(incremental@14:03:05.700)] [c.n.dfm.collector.OcieJmsListener] Error during MetroCluster component monitoring : Could not execute JDBC batch update
com.netapp.dfm.ontap.outbound.zapi.OcumMonitoringFailedException: Could not execute JDBC batch update

Caused by: org.hibernate.exception.ConstraintViolationException: Could not execute JDBC batch update

Caused by: java.sql.BatchUpdateException: Duplicate entry '200000108670aec0' for key 'Bridge_wwn_UQ'

Caused by: java.sql.SQLIntegrityConstraintViolationException: Duplicate entry '200000108670aec0' for key 'Bridge_wwn_UQ'

 

CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support