Skip to main content
NetApp Response to Russia-Ukraine Cyber Threat
In response to the recent rise in cyber threat due to the Russian-Ukraine crisis, NetApp is actively monitoring the global security intelligence and updating our cybersecurity measures. We follow U.S. Federal Government guidance and remain on high alert. Customers are encouraged to monitor the Cybersecurity and Infrastructure Security (CISA) website for new information as it develops and remain on high alert.
NetApp Knowledge Base

MetroCluster monitoring failed in Unified Manager 7.2 with Reason: An internal error has occurred during MetroCluster component refresh due to a failed poll with null exception

Views:
102
Visibility:
Public
Votes:
0
Category:
oncommand-unified-manager
Specialty:
om
Last Updated:

Applies to

OnCommand Unified Manager (OCUM) 7.2 only
Any MetroCluster (MCC) version interoperable with OCUM 7.2

Issue

  • In "Configuration" menu, "Cluster Data Sources" tab, MCC clusters will have this message in Description column: "Monitoring failed..."

User-added image

  • Event created with title "Event: Cluster Monitoring Failed" and Trigger Condition: "Monitoring failed for cluster <MCC-CLUSTER>. Reason: An internal error has occurred during MetroCluster component refresh. Contact technical support."

User-added image

Collecting a support bundle, or directly looking at collected log "ocum-error.log", will have the following entries: 
 

"ERROR [oncommand] [collection-completion-0] [c.n.d.i.m.MccFabricConfigDiscoveryHandler] MetroCluster monitoring failed for <MCC-CLUSTER>"


ERROR [oncommand] [reconcile-0] [(baseline@13:16:25.716)] [c.n.dfm.collector.OcieJmsListener] Error during MetroCluster component monitoring : null
com.netapp.dfm.ontap.outbound.zapi.OcumMonitoringFailedException: null

Caused by: java.lang.NullPointerException: null

 

 
Scan to view the article on your device
CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support