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No subject alternative names matching IP address when adding authentication server to AIQUM

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233
Visibility:
Public
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0
Category:
active-iq-unified-manager
Specialty:
om
Last Updated:

Applies to

  • Active IQ Unified Manager (AIQUM)
  • Active Directory (AD) Remote Authentication

Issue

When attempting to authenticate with Active IQ Unified Manager, the below errors are logged:

  • UM Web UI:
    • Unable to communicate with the authentication server due to the following reasons: No subject alternative names matching IP address 10.x.x.x found. Verify your authentication server configuration.
  • UM Log Shows Error:
    • ocum-error.log
      • 2020-11-05 13:34:27,333 ERROR [user_name] [default task-414] [service.logging.SimpleRemoteLoggingService|logOnServer] [c.n.d.w.c.s.l.LdapServersPagePresenter] Unable to communicate with the authentication server due to the following reasons: No subject alternative names matching IP address 10.x.x.x found. Verify your authentication server configuration.
    • ocumserver.log
      • 2020-11-05 13:34:27,333 ERROR [user_name] [default task-414] [service.logging.SimpleRemoteLoggingService|logOnServer] [c.n.d.w.c.s.l.LdapServersPagePresenter] Unable to communicate with the authentication server due to the following reasons: No subject alternative names matching IP address 10.x.x.x found. Verify your authentication server configuration. com.google.gwt.core.shared.SerializableThrowable: Unable to communicate with the authentication server due to the following reasons: No subject alternative names matching IP address 10.x.x.x found. Verify your authentication server configuration.

 

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