Skip to main content
NetApp Knowledge Base

Logs related to SAML authentication in AIQUM

  1. Last updated
  2. Save as PDF
Views:
205
Visibility:
Public
Votes:
0
Category:
active-iq-unified-manager
Specialty:
OM
Last Updated:

Applies to

  • Active IQ Unified Manager (AIQUM)
  • Security Assertion Markup Language (SAML)

Description   

  1. To capture the relevant logs for SAML Authentication from Active IQ Unified Manager server

    1. Log on Active IQ Unified Manager server

    2. Run --> maintenance_console

    3. Collect the Active IQ Unified Manager Support bundle

      1. How to collect logs ( support bundle ) from Active IQ Unified Manager

    4. The individual logs that hold relevant data for SAML Authentication are

      1. ocumserver.log

      2. audit.log

      3. ocum-error.log

      4. the location and information about these logs can be found here.

Additional Information

  • For troubleshooting purposes, If it is all possible, enable SAML Tracing plugin in for the Chrome browser and then try to recreate the issue and export the SAML tracing output
    • Download and enable SAML plugin in Chrome browser
    • Press "F12" to start debugging mode of Chrome browsersaml-kb-6a.png
    • Go back to SSO page for IDF server and tries to log in again and then capture the SAML tracing
  • Parent topic: SAML setup and troubleshooting in Active IQ Unified Manager

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.