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Installation or Upgrade of ActiveIQ Unified Manager on Windows fails due to a Database setup error

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Category:
active-iq-unified-manager
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om
Last Updated:

Applies to

  • ActiveIQ Unified Manager 9.6+ (Windows)
  • OnCommand Unified Manager 9.x (Windows)
  • OnCommand Unified Manager 7.x (Windows)

Issue

Installation or Upgrade of ActiveIQ Unified Manager on Windows fails with errors similar to:

GUI install message:

Database creation command failed for UM. Installer will exit now. Refer logs for more details
Installation detected that some/all third party packages are not installed or doesn't meet required versions. Please refer  to the log for more details.
 
In the \ProgramData\NetApp\OnCommandAppData\ocum\log\dbsetup.log
 
2017-12-08 15:38:27,720 ERROR [main] [c.n.dfm.migrations.DbMain] Unexpected error: StatementCallback; uncategorized SQLException for SQL [CREATE INDEX idx_qrtz_j_grp ON qrtz_job_details(SCHED_NAME,JOB_GROUP)]; SQL state [HY000]; error code [7]; Error on rename of '.\ocum\#sql-6d4_7.frm' to '.\ocum\qrtz_job_details.frm' (Errcode: 13 - Permission denied); nested exception is java.sql.SQLException: Error on rename of '.\ocum\#sql-6d4_7.frm' to '.\ocum\qrtz_job_details.frm' (Errcode: 13 - Permission denied)
2017-12-08 15:38:27,736 DEBUG [main] [c.n.dfm.migrations.DbMain] Database setup error

 

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