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IOPS and Latency data from VMs are missing in Unified Manager due to duplicate uuids or duplicate SCSI-IDs

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Applies to

  • Active IQ Unified Manager 9.7 (AIQUM)
  • VMware vCenter

Issue

IOPS and Latency are not available for Virtual Machines on Active IQ Unified Manager because there are duplicate uuids or scsi-id's on vCenter

  • On /var/log/ocie/au.log  you will see similar entries, for duplicate disk and instance (bios uuid) respectively

2020-04-17 00:07:35,303 WARN  [pool-3-thread-4450] c.o.s.a.d.v.b.VirtualDiskBuilder (VirtualDiskBuilder.java:176) - Virtual disk Instance [scsi0:0] belonging to vm [vm-157] and Virtual disk Instance [scsi0:0] belonging to vm [vm-673] are having the same UUID [6000C294-a3f9-b05e-1b3a-1020a040c40c] for vcenter [vcenter.example.com]. Only one of them gets updated in the virtualdisk table. Kindly resolve the UUID duplication issue from vCenter for both the entries to be included.


2020-04-17 16:04:06,203 WARN  [pool-3-thread-10154] c.o.s.a.d.v.b.VmBuilder (VmBuilder.java:158) -  VM moid s [vm-72844] and [vm-70779] are having the same instance UUID [423e42c9-2694-ab47-651e-6869bc40452e] for vcenter [vcenter.example.com].  Only one of them gets updated in the vm table. Kindly resolve the UUID duplication issue from vCenter for both the entries to be included.

  • On /var/log/ocie/au.log you will see similar entries, for duplicate disk scsi-id repectively:

<date> <time> ERROR [pool-3-thread-18080] c.o.u.s.RemoteAppSessionFactory (RemoteAppSessionFactory.java:291) - RemoteAppSessionFactory - Failed to communicate with the server (ejb:mega-app/server-core//VMAwareQueryBean!com.netapp.oci.vmware.client.interfaces.remote.VMAwareQueryRemote) - no retries left: java.lang.IllegalStateException: Duplicate key scsi0:0 (attempted merging values com.netapp.oci.vmware.client.data.VMVirtualDiskInstance@<id> and com.netapp.oci.vmware.client.data.VMVirtualDiskInstance@be6ed1a) java.lang.IllegalStateException: Duplicate key scsi0:0 (attempted merging values com.netapp.oci.vmware.client.data.VMVirtualDiskInstance@<id> and com.netapp.oci.vmware.client.data.VMVirtualDiskInstance@<id>)

 

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