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Failed to start "ocie" service in AIQUM due to "Address already in use" error

Last Updated:

Applies to

  • Active IQ Unified Manager 9.7
  • Active IQ Unified Manager 9.7P1
  • OnCommand Insight Essential (OCIE) service


  • Active IQ Unified Manager, OCIE service complains about ports are in use.
Address already in use /
Admin console listening on /
  • The following error can be seen in server.log
2020-08-05 04:01:40,921 INFO  [] (Controller Boot Thread) WFLYCTL0183: Service status report
WFLYCTL0184:    New missing/unsatisfied dependencies:
service jboss.deployment.unit."mega-app.ear".deploymentCompleteService (missing) dependents: [service jboss.deployment.unit."dfm-app.war".PARSE]
service jboss.http-upgrade-registry.default (missing) dependents: [service jboss.messaging-activemq.default]
WFLYCTL0186:   Services which failed to start:      service org.wildfly.undertow.listener.https-client: Address already in use /
service org.wildfly.undertow.listener.default: WFLYUT0082: Could not start 'default' listener.
service org.wildfly.undertow.listener.https: WFLYUT0082: Could not start 'https' listener.
WFLYCTL0448: 4 additional services are down due to their dependencies being missing or failed
2020-08-05 04:01:40,951 INFO  [] (Controller Boot Thread) WFLYSRV0212: Resuming server
2020-08-05 04:01:40,953 INFO  [] (Controller Boot Thread) WFLYSRV0060: Http management interface listening on
2020-08-05 04:01:40,953 INFO  [] (Controller Boot Thread) WFLYSRV0051: Admin console listening on
2020-08-05 04:01:40,953 ERROR [] (Controller Boot Thread) WFLYSRV0026: WildFly Full 17.0.1.Final (WildFly Core 9.0.2.Final) started (with errors) in 13083ms - Started 382 of 726 services (15 services failed or missing dependencies, 451 services are lazy, passive or on-demand)
2020-08-05 04:01:42,702 ERROR [] (Controller Boot Thread) WFLYCTL0190: Step handler$2@3bbce34d for operation parallel-subsystem-boot at address [] failed handling operation rollback -- java.util.concurrent.TimeoutException: java.util.concurrent.TimeoutException
  • The services will not start and the java deployment files are stays in "is-deploying" state
  • Unified Manager upgrade from version 9.5 P1 to 9.7 P1 failed with below error. Reported the "Address already in use /" in server.log 
Failed to start Active IQ Management Server services.

warning: %post(netapp-um-9.7-2006081700.x86_64) scriptlet failed, exit status 255
Non-fatal POSTIN scriptlet failure in rpm package netapp-um-9.7-2006081700.x86_64
  Verifying  : netapp-um-9.7-2006081700.x86_64                                                                                                                                   1/5
  Verifying  : python3-setuptools-39.2.0-10.el7.noarch                                                                                                                                   2/5
  Verifying  : python3-libs-3.6.8-18.el7.x86_64                                                                                                                                   3/5
  Verifying  : python3-3.6.8-18.el7.x86_64                                                                                                                                   4/5
  Verifying  : python3-pip-9.0.3-8.el7.noarch



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