Skip to main content
NetApp Knowledge Base

Auxcopies failing in CommVault due to indexing issues between CommVault and UM

  1. Last updated
  2. Save as PDF
Views:
524
Visibility:
Public
Votes:
0
Category:
oncommand-unified-manager
Specialty:
om
Last Updated:

Applies to

  • Unified Manager 9.4

  • CommVault 11 SP18

Issue

When attempting to complete a SnapMirror job using Commvault and Unified Manager, the SnapMirror Job will only partially finish, and then eventually time out inside CommVault. However according to ONTAP and Unified Manager, the SnapMirror will complete succcessfully with no issues. Subsequent failures indicate the job is locked because CommVault is not sending the job lock release to Unified Manager.

The errors seen in Unified Manager are similar to the following:
2020-04-01 13:13:56,385 ERROR [umadmin] [job-393] [conform(storageService=CC-storageservicename13_SP-9_Copy-22)|Storage service member lock request.] [com.netapp.dfm.job.JobEngine] Error executing job 2966a119a287738d:-3754f984:171375a3daa:-6b08 task 2966a119a287738d:-3754f984:171375a3daa:-6b09: Storage service member 'svm1:/volume1' of storage service 'CC-storageservicename13_SP-9_Copy-22' is currently locked by another operation ([2966a119a287738d:-3754f984:171375a3daa:-6b78]).
java.lang.RuntimeException: Storage service member 'svm1:/volume1' of storage service 'CC-storageservicename13_SP-9_Copy-22' is currently locked by another operation ([2966a119a287738d:-3754f984:171375a3daa:-6b78]).

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.