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After Active IQ Unified Manager OVA upgrade to 9.9, the virtual machine becomes unresponsive

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Applies to

  • Active IQ Unified Manager (AIQUM) 9.7
  • Active IQ Unified Manager (AIQUM) 9.8
  • Active IQ Unified Manager (AIQUM) 9.9
  • VMware OVA

Issue

  • After the VMware OVA upgrade, VMware Tools is crashing within a few minutes.
  • The whole virtual machine (VM) becomes unresponsive.
  • Restarting brings the virtual machine up, but only temporarily.
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