Active IQ Unified Manager reports alert test email failure error "Failed to send email"
Applies to
Active IQ Unified Manager 9.6+ (AIQUM)
Issue
Issue 1
Mail server configuration is correct and network communication is good. Issue with only one DL not receiving any emails
Issue 2
- Unable to receive any email alerts and scheduled report email from AIQUM
- Attempt to run the Alert notification test fails with an error. Received below email while testing an alert:
Failed to send email. Check
that the SMTP server is configured correctly and refer to the SMTP server logs for details. No additional
details are available.
- One of the error in
ocumserver
log post testing alert -
2021-07-26 16:29:58,990 WARN [admin] [default task-1399] [service.event.AlertDataAccessService|testAlerts] [c.n.dfm.impl.alert.EmailAlertAction] Exception while sending mail.
org.springframework.mail.MailAuthenticationException: Authentication failed; nested exception is javax.mail.AuthenticationFailedException: 535 Authentication Credentials Invalidat deployment.dfm-app.war//org.springframework.mail.javamail.JavaMailSenderImpl.doSend(JavaMailSenderImpl.java:424)
at deployment.dfm-app.war//org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:307)
at deployment.dfm-app.war//org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:296)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:566