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Active IQ Unified Manager reports alert test email failure error "Failed to send email"

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active-iq-unified-manager
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Last Updated:

Applies to

Active IQ Unified Manager 9.6+ (AIQUM)

Issue

Issue 1

Mail server configuration is correct and network communication is also good. Issue with only one DL not receiving any emails.

Issue 2

Unable to receive any email alerts and scheduled report email from AIQUM.

 

Attempt to run the Alert notification test fails with an error. Received below email while testing an alert ,

Failed to send email. Check
that the SMTP server is configured correctly and refer to the SMTP server logs for details. No additional
details are available.
 

One of the error in ocumserver log post testing alert is as follows,
  
2021-07-26 16:29:58,990 WARN  [admin] [default task-1399] [service.event.AlertDataAccessService|testAlerts] [c.n.dfm.impl.alert.EmailAlertAction] Exception while sending mail.
org.springframework.mail.MailAuthenticationException: Authentication failed; nested exception is javax.mail.AuthenticationFailedException: 535 Authentication Credentials Invalid

at deployment.dfm-app.war//org.springframework.mail.javamail.JavaMailSenderImpl.doSend(JavaMailSenderImpl.java:424)
at deployment.dfm-app.war//org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:307)
at deployment.dfm-app.war//org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:296)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:566
)

 

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