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Active IQ Unified Manager fails to retrieve performance data from ONTAP

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Applies to

  • Active IQ Unified Manager 9.7P1 (AIQUM) 
  • ONTAP 9.7P13
  • Cluster Counter Manager Archive (CCMA)

Issue

  • Cannot see the performance data in AIQUM and cannot reach "https://<clusterIP>/spi/<nodename>/etc/log/stats/ccma/kernel/opm/" directory on browser with HTTP 500 error

In au.log from AIQUM: 

2021-08-13 00:00:18,662 WARN  [pool-145795-thread-1] c.o.s.a.d.n.a.c.ArchiveFileDownloader (ArchiveFileDownloader.java:231) - <clustername>: IOException, Failed downloading archived file:https://<clustername>:443/spi/<nodename>/etc/log/stats/ccma/kernel/opm/006223_000300_1627512301000_0282671.ccma.gz to path :/var/log/ocie/recording/archiver/<clustername>/<nodename>/006223_000300_1627512301000_0282671.ccma.gz(https://<clustername>:443/spi/<nodename>/etc/log/stats/ccma/kernel/opm/006223_000300_1627512301000_0282671.ccma.gz)

021-08-13 09:19:17,904 ERROR [pool-3-thread-11] c.o.s.a.f.d.BaseDataSource (DataSourceErrorException.java:241) - <clustername> [Error connecting] - Communication problem with the cluster: <clustername>, Failed to download Archive files. Error:
'https://<clustername>:443/spi/<nodename>/etc/log/stats/ccma/kernel/opm/008041_000300_1627543201000_0279979.ccma.md
5' on try 37 out of 37. Please make sure SPI service is running on the cluster.

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